Delancey Subway Station Receives ‘MTA Help Point’ Intercom

Posted on: February 20th, 2014 at 10:19 am by
This image has been archived or removed.

The “MTA Help Point” technology was first unveiled three years ago, and implemented in two stations on the IRT line (23rd Street and Brooklyn Bridge). These glowing towers on subway platforms are part of a system-wide intercom network for passengers to access basic travel information or summon help during emergencies. By pressing the button, you can immediately connect with Rail Control Center.

From the original press release:

Each Help Point will be individually addressable, so that in the case of an emergency, personnel at the Rail Control Center will be able to pinpoint exactly where in the station the call originated. Not only will the new Help Point units improve response times, but the digital audio will provide much clearer sound than is available from the customer assistance intercoms used in subways now.

“These units have a fresh new appearance that will make the Help Points easy to identify. The sound will be crisp, clear and easy to understand which is an important feature especially in the subway environment,” said NYC Transit President Thomas F. Prendergast. “As designed, the Help Points are major step beyond the Customer Assistance Intercoms now in our stations.”

The control panel contains a red emergency button and a green information button along with a speaker and microphone. Emergency calls are routed to the subway Rail Control Center while information calls are sent to the station agent.

Until recently, we hadn’t spotted any such units in the Lower East Side stations. Now, the F stop at Delancey/Essex has one. It’s located near the area once occupied by a station agent booth, at the south side entrance.

According to a Daily News article from September 2012, the MTA Help Point kiosks will be available throughout the city subway system by the end of 2014. We’ll see if that actually happens.

Meanwhile, the following is a dated video of the Help Point in action.

Recent Stories

Death of the Tombs as Demolition Prep Commences Ahead of High-rise Jail

It’s death for the Tombs. Or, rather demolition. After three years of protests and community outrage, the Manhattan Detention Complex at 125 White Street is finally coming down. Demolition just started ahead of the eventual high-rise jail destined for the site. In December 2021, the city terminated the leases of businesses beneath the jail along […]

Flowers for Water at Long-Neglected Schiff Fountain

A decrepit Lower East Side relic in Seward Park is born again colorful. Until last week, the Schiff Fountain on the Essex Street perimeter of the park – stripped of its grandeur and weathering in public view – had mainly functioned as harbor for illicit activity. A favored spot for drinkers, junkies, and drifters. But […]

Bowery Mural Wall Curator Calls Hiatus During Rash of Tagging

In a surprising turn of events, the longtime curator of the Bowery Mural Wall announced yesterday that artwork at the site is now on hiatus. Blame the taggers. Jessica Goldman Srebnick, head Goldman Global Arts (an arm of the Goldman Properties real estate firm that owns the wall), published a missive on Instagram about the […]

Q-Train Shooter Surrenders to Cops at the 5th Precinct

The man accused of shooting to death a straphanger in an apparent random attack on a subway train subway morning is now in police custody. Andrew Abdullah, 25, identified as the suspect in the shooting, turned himself in to cops at the 5th Precinct yesterday. Apparently the surrender was aided by Lamor Whitehead, an ex-con-turned-clergyman […]

This Mott Street ATM Gouges with 17% Fee

Storefront ATMs are nothing new. In fact, their ubiquity was so pronounced that the city banned freestanding ones from sidewalks about a decade ago. Visitors to Chinatown or the Lower East Side unfamiliar with bank ATM locations when in need of cash might not realize the exorbitant fees some ATM operators are charging. For instance, […]